Privacy Policy — Fascia Agency

Last updated: June 2025

1. Who We Are

Fascia Agency is a property content management company operating in the United Kingdom. We provide social media management, newsletter management, blog writing and other content services to property businesses.

For the purposes of UK data protection law, Fascia Agency is the data controller of your personal data. You can contact us at info@fasciaagency.co.uk.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Your name and job title
Your company name
Your email address
Any information you provide in a contact form or message

We do not collect sensitive personal data and we do not use cookies for tracking or advertising purposes beyond standard website analytics.

3. How We Use Your Data

We use the personal data you provide to:

Respond to your enquiry or quotation request
Provide and manage the content services you have engaged us for
Send you relevant communications about your account or our services
Comply with our legal obligations

We will not use your data for any purpose other than those listed above without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contractual necessity — to provide services you have requested or entered into a contract for
Legitimate interests — to respond to enquiries and manage our business
Legal obligation — where we are required to process data to comply with the law

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary. Enquiry data from non-clients is held for up to 12 months. Data relating to active or former clients is retained for up to 6 years in line with standard UK business record-keeping requirements.

6. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share it with trusted third-party service providers who help us operate our business (for example, email delivery services), but only to the extent necessary and always under appropriate data protection agreements.

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to ask us to correct inaccurate data
Right to erasure — to ask us to delete your data where there is no lawful reason to retain it
Right to restrict processing — to ask us to limit how we use your data
Right to object — to object to us processing your data on the basis of legitimate interests
Right to data portability — to receive your data in a portable format

To exercise any of these rights, please contact us at info@fasciaagency.co.uk. We will respond within 30 days.

8. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@fasciaagency.co.uk.